Knowledgebase

Update your details, email address and password Print

  • 0

Your client area has two sets of details. Your Profile is about you as a user: your name, the email address you sign in with and your password. My Details is about the account: company name, billing address and where invoices and notices are sent.

Change the email address you sign in with

  1. Open the account menu (top right) and select Your Profile.
  2. Enter your new email address and save.

Change your password

  1. Open the account menu and select Change Password.
  2. Enter your current password, then your new password twice, and save.

Update company, address or billing email

  1. Open the account menu and select My Details.
  2. Update the fields you need. The address here appears on your invoices.
  3. Select Save Changes.

Choose which emails you receive

On My Details, the Email Preferences section lets you choose which types of email the account receives, for example invoices, product emails or support emails. To send some emails to another person, for example invoices to your accounts team, add them under Contacts and tick the email types they should receive.

Keep at least one email address up to date. We use it for invoices, renewal reminders and important notices about your services.

Find an email we sent you

Email History in the account menu lists the emails we have sent to your account. You can open any of them again there.


Was this answer helpful?
Back