Every service renews automatically for the billing cycle you chose, for example monthly or annually. Before each renewal we send you an invoice, so you always have time to pay.
The billing timeline
| When | What happens |
|---|---|
| 14 days before the due date | We create the renewal invoice and email it to you. |
| 7 days before the due date | We send a reminder if the invoice is still unpaid. |
| On the due date | A saved card is charged automatically. Otherwise, please pay the invoice by this date. |
| 1 day after the due date | We send an overdue notice. |
| 5 days after the due date | Unpaid services are suspended, and a late fee may be added to the invoice. |
As soon as the invoice is paid, a suspended service is restored automatically. You don't need to contact us.
Where to find your invoices
Go to Billing → My Invoices. Every invoice shows its status (Unpaid, Paid, Cancelled or Refunded) and can be downloaded as a PDF.
Save money with annual billing
Many plans are cheaper when billed annually. The saving is shown as Save x% when you choose a billing cycle in the store.
Avoid interruptions
- Save a card to pay renewals automatically. See Saved cards and automatic payments.
- Or add credit to your account. New invoices are paid from credit first.
- Keep your billing email up to date on My Details.
