You can cancel a service yourself from the client area at any time.
Before you cancel
- Copy your data. Download anything you want to keep before the cancellation date. After cancellation, the data stored with the service is removed and can't be recovered.
- Think about a smaller plan instead. If you only need less space, open a ticket and we can help you move to a smaller plan.
Request cancellation
- Go to Services → My Services and open the service.
- Select Request Cancellation.
- Tell us briefly why you are leaving. This helps us improve.
- Choose when the service should end:
- End of Billing Period (recommended): you keep using the service until the end of the period you have already paid for.
- Immediate: the service is cancelled right away.
- Select Request Cancellation to confirm.
What happens next
- You receive an email confirming your request, and the service page shows that a cancellation is pending.
- Any unpaid invoice for the service is cancelled, so you won't be charged for another period.
- The service is cancelled on the date you chose.
Changed your mind?
Open a ticket before the cancellation date and we will withdraw the request. If you have a question about time you have already paid for, please contact us too.