Cancel a service Print

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You can cancel a service yourself from the client area at any time.

Before you cancel

  • Copy your data. Download anything you want to keep before the cancellation date. After cancellation, the data stored with the service is removed and can't be recovered.
  • Think about a smaller plan instead. If you only need less space, open a ticket and we can help you move to a smaller plan.

Request cancellation

  1. Go to ServicesMy Services and open the service.
  2. Select Request Cancellation.
  3. Tell us briefly why you are leaving. This helps us improve.
  4. Choose when the service should end:
    • End of Billing Period (recommended): you keep using the service until the end of the period you have already paid for.
    • Immediate: the service is cancelled right away.
  5. Select Request Cancellation to confirm.

What happens next

  • You receive an email confirming your request, and the service page shows that a cancellation is pending.
  • Any unpaid invoice for the service is cancelled, so you won't be charged for another period.
  • The service is cancelled on the date you chose.

Changed your mind?

Open a ticket before the cancellation date and we will withdraw the request. If you have a question about time you have already paid for, please contact us too.


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