Cancel a service Print

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You can cancel a service yourself from the client area at any time.

Before you cancel

  • Copy your data. Download anything you want to keep before the cancellation date. After cancellation, the data stored with the service is removed and can't be recovered.
  • Think about a smaller plan instead. If you only need less space, open a ticket and we can help you move to a smaller plan.

Request cancellation

  1. Go to Services → My Services and open the service.
  2. Select Request Cancellation.
  3. Tell us briefly why you are leaving. This helps us improve.
  4. Choose when the service should end:
    • End of Billing Period (recommended): you keep using the service until the end of the period you have already paid for.
    • Immediate: the service is cancelled right away.
  5. Select Request Cancellation to confirm.

What happens next

  • You receive an email confirming your request, and the service page shows that a cancellation is pending.
  • Any unpaid invoice for the service is cancelled, so you won't be charged for another period.
  • The service is cancelled on the date you chose.

Changed your mind?

Open a ticket before the cancellation date and we will withdraw the request. If you have a question about time you have already paid for, please contact us too.


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