Open a support ticket Print

  • 0

A support ticket is the fastest way to get help with your services or billing. Everything stays in one conversation, and you can follow it in your client area.

Open a ticket

  1. Sign in and select Open Ticket.
  2. Choose the department.
  3. Enter a short, clear Subject, for example “Cannot upload files since this morning”.
  4. Choose the Related Service if your question is about a specific service, and set the Priority.
  5. Describe the problem in the message box. The toolbar lets you add headings, lists, links and code.
  6. Add screenshots or files if they help. See Add screenshots and files to a ticket.
  7. Select Submit. You receive an email with your ticket number.

While you type, we may suggest Help Center articles that answer your question right away.

Get a faster answer

  • Say what you tried to do, what happened, and what you expected to happen.
  • Copy the exact error message, or add a screenshot.
  • Tell us when it started and whether it happens every time.
  • Open one ticket per problem.
Never send passwords in a ticket. If we need to check your login, we will tell you how to do it safely.

Not a customer yet?

Tickets are for customers. If you have a question before ordering, use our contact page.


Was this answer helpful?
Back