A support ticket is the fastest way to get help with your services or billing. Everything stays in one conversation, and you can follow it in your client area.
Open a ticket
- Sign in and select Open Ticket.
- Choose the department.
- Enter a short, clear Subject, for example “Cannot upload files since this morning”.
- Choose the Related Service if your question is about a specific service, and set the Priority.
- Describe the problem in the message box. The toolbar lets you add headings, lists, links and code.
- Add screenshots or files if they help. See Add screenshots and files to a ticket.
- Select Submit. You receive an email with your ticket number.
While you type, we may suggest Help Center articles that answer your question right away.
Get a faster answer
- Say what you tried to do, what happened, and what you expected to happen.
- Copy the exact error message, or add a screenshot.
- Tell us when it started and whether it happens every time.
- Open one ticket per problem.
Never send passwords in a ticket. If we need to check your login, we will tell you how to do it safely.
Not a customer yet?
Tickets are for customers. If you have a question before ordering, use our contact page.