All your tickets are listed under Support → Tickets. Open a ticket to read the whole conversation and reply.
What the statuses mean
| Status | Meaning |
|---|---|
| Open | We received your ticket and will reply soon. |
| In Progress | We are working on it. |
| Answered | We replied and are waiting for you. |
| Customer-Reply | You replied. We will get back to you. |
| On Hold | We are waiting for something, for example a planned change or information from a third party. |
| Closed | The ticket is finished. You can still read it. |
Reply to a ticket
- Open the ticket and select Reply.
- Write your message and add screenshots or files if needed.
- Select Submit.
We email you each time we reply. The email includes a link to the ticket.
Close a ticket
When your question is solved, open the ticket and select Close. Tickets don't close by themselves. If the problem comes back, reply to the closed ticket and it opens again.
Rate our replies
You can rate each of our replies with stars. Your rating helps us improve our support.